Shipping policy

All orders are processed within 1–3 business days after payment is confirmed. Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.

Please note: Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

We proudly ship to customers worldwide. Delivery times vary depending on your location:

Region	Estimated Delivery Time
Australia, New Zealand	7–15 business days
United States, Canada	7–15 business days
United Kingdom, Europe	10–20 business days
Asia-Pacific	10–20 business days
Rest of the World	15–25 business days

Delays may occasionally occur due to customs, peak seasons, or unforeseen courier disruptions.

Tracking Your Order

Once your order is shipped, you will receive a tracking number by email. Tracking updates may take 2–5 business days to appear after dispatch.
If you haven’t received your tracking details within 5 days, please contact us at info@movaluxecollection.com.

Split Shipments

In some cases, your order may arrive in multiple parcels to ensure faster delivery or due to warehouse availability. You will receive separate tracking numbers if applicable.

Incorrect Addresses

Please ensure all shipping details are entered correctly at checkout. We cannot be held responsible for delayed, lost, or returned parcels due to incorrect or incomplete addresses. If you realise an error after placing your order, contact us immediately — we’ll do our best to correct it before dispatch.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees once the shipment reaches your country. These charges are the responsibility of the customer and vary by destination.
We are not responsible for delays caused by customs clearance processes.

Lost or Delayed Parcels

If your order has not arrived within the estimated timeframe, please contact us at info@movaluxecollection.com and we will assist you in tracking your package and resolving the issue.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions, which will be clearly displayed on our website when available.

Need Help?

If you have any questions about shipping or delivery, please contact our team at:
Email: info@movaluxecollection.com
Mova Luxe Collection, Pimpama QLD 4209, Australia