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Frequently Asked Questions (FAQ)


1. Do you ship worldwide?
Yes! We offer worldwide shipping so you can enjoy our luxury travel and lifestyle bags no matter where you are.

2. How long does shipping take?
Delivery times vary by location. Orders are usually processed within 1–3 business days, and international shipping typically takes 7–15 business days.

3. What types of bags do you offer?
We specialize in luxury travel bags, stylish backpacks, business bags, baby diaper bags, sports bags, pet travel bags, carry-on luggage, and premium travel accessories — everything you need for work, travel, and lifestyle.

4. Can I return or exchange my order?
Yes, we offer a hassle-free return and exchange policy. If your item is unused and in its original condition, you can return it within 14 days of delivery. Please visit our Refund Policy page for full details.

5. Are your bags durable?
Absolutely. All our bags are made from premium-quality materials designed for durability, functionality, and long-lasting style.

6. Do you offer warranties?
Yes! All products include a standard warranty against manufacturing defects. Please see our Warranty Policy for details.

7. How can I track my order?
Once your order is shipped, you’ll receive a tracking number by email so you can monitor your delivery status in real time.

8. Do you have special offers or discounts?
We occasionally run exclusive promotions and sales. Sign up for our newsletter to stay updated on new arrivals and limited offers.

9. Can I carry these bags as hand luggage?
Many of our travel bags are suitable for carry-on use, but airline size requirements may vary. We recommend checking your airline’s specific cabin luggage dimensions before travelling to ensure your bag complies.

10. How do I contact customer support?
You can reach our friendly team at info@movaluxecollection.com or through our Contact Us page. We aim to reply within 24–48 hours.

 

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