1. Do you ship worldwide?
Yes. We offer free worldwide shipping so you can shop Mova Luxe Collection from wherever you are.

2. How long does shipping take?
Orders are generally processed within 2–5 business days. After dispatch, estimated transit time is usually 10–20 business days, depending on destination. Delivery times are estimates and may vary due to customs, carriers, public holidays or peak periods.

3. What types of products do you offer?
We offer travel bags, carry-on luggage, backpacks, organisers, travel accessories and selected lifestyle essentials designed for work, weekends and everyday travel.

4. Can I return my order?
If an item arrives damaged, incorrect, faulty or not as described, please contact us so we can help. We do not offer change-of-mind returns. Your rights under applicable consumer law still apply. See our Refund Policy for details.

5. Are your bags durable?
Our range is selected with practicality, organisation and everyday travel use in mind. Materials and construction vary by product, so please check the individual product page for specific details.

6. Do you offer a product guarantee?
Yes. We offer a 30-day manufacturing defect guarantee. If you notice a defect, contact us with your order number and details. This is in addition to any consumer rights that may continue beyond 30 days.

7. How can I track my order?
Once your order is dispatched, tracking details will be emailed where available. Tracking may take a few business days to update.

8. Do you have special offers or discounts?
We may occasionally run event-based promotions. VIP subscribers may also receive exclusive offers.

9. Can I carry these bags as hand luggage?
Many of our travel bags are designed with carry-on travel in mind, but airline size and weight requirements vary. Always check your airline's current cabin-baggage rules before travelling.

10. How do I contact customer support?
Email us at info@movaluxecollection.com or use our Contact page. We aim to reply within 24–48 hours.