Refund policy

Overview

At Mova Luxe Collection, we want you to love every purchase. If something isn’t right with your order, we’re here to help.

Damaged, Incorrect or Faulty Items

If your item arrives damaged or incorrect, develops a fault, or is not as described, email info@movaluxecollection.com with your order number and a description of the problem. Photos or a short video are helpful if you have them. We’ll review the issue and work with you on an appropriate repair, replacement or refund.

Please contact us as soon as you notice a problem. To make a claim under our 30-day manufacturing defect guarantee, contact us within 30 days of delivery. If a fault becomes apparent later, please still get in touch; we’ll review the issue and any rights that apply.

Change of Mind

We do not offer returns or refunds simply because you’ve changed your mind, ordered the wrong item or no longer need it. This does not affect your rights when there is a problem with an item, including a sale item.

How to Request a Return

1. Email info@movaluxecollection.com with your order number and details of the issue.

2. We’ll review it and let you know what to do next, including where to send the item if a return is needed.

3. Please don’t send it to the address printed on the parcel, as that may be a fulfilment address that cannot process returns.

You do not need the original packaging to report a faulty item.

Return Shipping and Refunds

If we ask you to return an item because it is faulty, damaged or incorrect, we’ll arrange or cover reasonable return shipping. We’ll explain the process before you send anything back.

If a refund is due, we’ll process it to your original payment method unless we agree otherwise. It may take around 5–10 business days to appear after processing, depending on your payment provider.

For help, email info@movaluxecollection.com.